Free shipping on all HK orders of $259
7 Days Easy returns and exchanges

Get Free Delivery On All Orders above HK$259. Our standard shipping includes all urban areas of Hong Kong Island, Kowloon and New territories.

A flat rate of HK$40 will be charged for orders under HK$259. Except for remote areas and outlying islands.

For your convenience, we have partnered with local couriers to deliver at the best possible times.

At the moment, we only provide our service within Hong Kong.

 

Delivery Schedule: 
  • Our Standard shipping time is 1 - 4 Business days from the date of your order. Delivery times may vary, but we strive to deliver within one week.
  • Deliveries take place 7 days a week between 10 am to 6 pm. 
  • Deliveries on public holidays are subject to couriers working hour. 


Upon any circumstances where we cannot meet the delivery schedule, we will notify you beforehand. If you have specific delivery requirements, feel free to contact us by Whatsapp (852) 94421885 or email info@hiitwaterhk.com

 

Special Delivery Cases: Free Shipping Exclusions 

Free shipping excludes remote areas and Islands. Within these areas, a surcharge will be applied to orders delivered according to the courier service quoted rates. 

Remote Areas: Tai O, Pui O, South Lantau and Mui Wo 

Remote Islands: Cheung Chau, Peng Chau and Lamma Island


2-Day Delivery Guarantee Exclusions 

2-Day delivery guarantee excludes Standard shipping time 1-4 Business days for selected products. For more details, visit our Guaranteed Delivery Terms and Conditions page.

 

 

Formicary Group Limited offers premium and quality selection of products at the best available price, with confidence. In any case you are not satisfied with your purchase, or changed your mind. We have a 7 Days return policy in effect. After receiving the delivery, customers are advised to check the products before opening the sealed package. Any food items opened or partially consumed will obtain no refund or exchange.    

 

7 Days Return / Exchange Policy 

To ensure the health of our customers and the hygiene of our products, all health food items are non-returnable and non-refundable once they have been packaged and dispatched. 

Customer can notify us within 7 days in case of damaged or wrong items delivered. We will offer an exchange free of charge if your package arrives at Formicary Group Limited premises within the specified 7 days' timeline. 

Within 7 days of purchase, Other products can be returned for exchange if they are not opened, used and are in good resalable condition with original packaging.  Your refund will be processed in the original form of payment within 7 business days. You will be notified via email when this transaction has taken place.   

 

Return Policy
  • From the date of purchase all returns must take place within 7 days.
  • Goods returned must be with original packaging, unused, not opened, no wear or damage and in good resalable conditions. 
  • These charges are non- refundable: Shipping, handling charges and cost of shipping return.
  • Formicary Group Limited is not responsible for any lost package in return transit and cost of shipping return is at customer’s expenses.
  • Items on Final Sale may not be returned.
  • In regard to certain faulty item covered by warranty period, please contact the distributor directly regarding exchange or repair. We will not provide exchange or refund for those items.
  • Returns not authorised by us will not be accepted and proceed further upon delivery.
  • Formicary Group Limited reserves the right to make final decisions in terms of any dispute.


Please note that the following situations are not eligible for return or exchange:
  • Products that have been tampered with, modified, damaged, altered, or transformed.
  • Products affected by force majeure (such as those damaged or destroyed due to natural disasters during transportation, including but not limited to typhoons, heavy rain, and extreme heat)

 

When returning the goods, we recommend customers to select fully insured courier service as Formicary Group Limited cannot be liable for damages or lost items during the return process. We reserve our right to refuse any unreasonable request.

We strive to ensure that you receive products that meet the highest quality standards. Should you have any questions or require further assistance, please do not hesitate to contact our customer service centre. 

 

For further details, please contact us at (852) 9442 1885 or email info@hiitwaterhk.com

Return Address: Rm C-11, 21/F, Koon Wo Industrial Building, 63 Ta Chuen Ping St, Kwai Chung, N.T. HK.
Attn: Formicary Group Limited / HIIT Water
Contact : (852) 9442 1885

 

 

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